PRIVACY POLICY

1. Introduction:-

Copyright 2020 vridoo.com Marketplace Services. All Rights Reserved.

This Privacy Policy is applicable only to persons domiciled in India when they interact with our website. The Privacy Policy is in compliance with the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 contained in the Information Technology Act, 2000.

At Vridoo.com, we value your trust and we respect the importance of protecting the privacy of members, visitors, and customers to our website. We treat your personal information, non-public information that identifies you, with respect and in accordance with this Privacy Policy. Personal information is essential to meeting our goal to provide you our services.

By visiting this website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not continue using or accessing our website.

This Privacy Policy is incorporated into and to be read with our term and conditions.

This Privacy Policy is subject to change at any time without notice. To ensure that you are aware of any changes, please review this policy periodically.

2. PERSONAL INFORMATION:-

Collection of Your Personal Information

“Personal information” is defined to include information that whether on its own or in combination with other information may be used to readily identify or contact you such as: name, address, email address, phone number etc. We collect personal information from Service Experts offering their products and services. This information is partially or completely accessible to all visitors using Vridoo’s website, either directly or by submitting a request for a service. Customers are required to create an account to be able to access certain portions of our Website, such as to submit questions, participate in polls or Vridoo, to request a quote, and request information. - Service Professionals, if and when they create and use an account with Vridoo.com, will be required to disclose and provide to Vridoo information including personal contact details, bank details, personal identification details ( Aadhar card, phonebook, call logs etc.) and participate in polls or surveys or feedbacks etc. Such information gathered shall be utilized to ensure greater customer satisfaction. The type of personal information that we collect from you varies based on your particular interaction with our Website or mobile application.

Consumers: During the Account registration process and during your usage of Vridoo’s website or application, we will collect information such as your name, postal code, telephone email address and other personal information. You also may provide us with your, mailing address, and demographic information (e.g., gender, age, political preference, education, race or ethnic origin, and other information relevant to user surveys and/or offers). We may also collect personal information that you post in your Offer, Profile, Wants, or Feedback, and any comments or discussions you post in any blog, chat room, or other correspondence site on the Website or mobile application, or any comments you provide during dispute resolution with other users of the Website or mobile application.

Service Experts: If you are a Service Professional and would like to post any information about yourself, we will require you to register for an Account. During the Account registration process, we will collect your business name, telephone number, address, zip code, travel preferences, a description of your services, a headline for your profile, first and last name, and email address. Other information may also be required to be provided to Vridoo whilst you avail and use Vridoo’s website or application. In addition, you may, but are not required to, provide other content or information about your business, including photographs and videos. We also may collect payment information, such as credit card information, from you.

Background Verification: The Service Professional acknowledges that as part of the on-boarding process, the Company or an entity /agency appointed or nominated by the Company (“Verifier”), may undertake background verification checks of the Service Professional in order to authenticate inter alia the genuineness and competency of the Service Professional. In light of the above, the Service Professional expressly consents to and acknowledges the following:

• i) The Service Professional does not and will not have any objection to Vridoo sharing the Service Professional’s personal information and documents, including but not limited to name, gender, date of birth, addresses, mobile number, email, education record, employment record, Aadhaar number, other government issued IDs such as Voter ID, PAN card, driving license etc. (collectively “Proprietary Information”) with the Verifier for the purpose of background checks and verification.
• ii) The Service Professional authorizes the Verifier to securely store the Service Professional’s Proprietary Information on their platform and understands that the Verifier shall endeavor to ensure confidentiality of the same.
• iii) The Service Professional acknowledges that the digital record of the Proprietary Information on the Verifier’s platform shall be accessible to Vridoo and Serveguy Services Pvt.Ltd. and their authorized users/partners/affiliates/contractors shall be entitled to access and update such digital record on the Verifier’s platform, including data, documents, certificates, verification reports, references, testimonials, etc. and shall be entitled to use the related services provided via the Verifier’s platform.
• iv) The Service Professional acknowledges that if the Service Professional is desirous of editing and/or deleting its digital record from the Verifier’s platform, it shall be entitled to do so by sending an email to such email address of the Verifier which shall be immediately provided by the Company to the Service Professional, and in such a manner as the Verifier requires the same.
• v) Vridoo.com reserves its right to take appropriate actions (in its sole discretion) pursuant to the outcome of the background check and verification.

Vridoo reserves the right to record the conversations between service professionals and consumers facilitated by Vridoo through the messaging/chat mechanism on the platform or the calls made through the virtual numbers provided to safeguard the privacy of consumers and service professionals. All the chat/messaging logs or call recordings can be used to but not limited to monitor and prohibit abuse, safeguard the rights of consumers and service professionals, resolve disputes. If we deem it necessary, in our sole and absolute discretion, we may also ask for and collect supplemental information from third parties, such as information about your credit from a credit bureau (to the extent permitted by law), or information to verify any identification details you provide during registration.

You may log into our Website through your Facebook account. If you do so, you must enter the email address and password that you use for your Facebook account. We will ask that you grant us permission to access and collect your Facebook basic information (this includes your name, profile picture, gender, networks, user IDs, list of friends, date of birth, email address, and any other information you have set to public on your Facebook account). If you allow us to have access to this information, then we will have access to this information even if you have chosen not to make that information public.

We store the information that we receive from Facebook with other information that we collect from you or receive about you.

Facebook controls the information it collects from you. For information about how Facebook may use and disclose your information, including any information you make public, please consult Facebook’s privacy policy. We have no control over how any third party site uses or discloses the personal information it collects about you.

3. USE OF INFORMATION:-

Vridoo.com is one of Bhubaneswar’s largest digital Businesses and consumer brands that has transformed local services ecosystem through a powerful need fulfillment and monetization Platform. Your user identity information will be kept confidential and will be used for our research, marketing, and strategic client analysis objectives and other internal business purposes only.

We do not sell or rent personal information except that in case you are a user of our need fulfillment services, your personal information shall be shared with Vridoo.com customers / advertisers / need providers and you shall be deemed to have given consent to the same.

As is common in the industry, Vridoo uses the technology of cookies and site log files to monitor user registration, to recognize registered members when they revisit the site and to track site usage. Our ability to identify you as a registered member allows us to customize the Vridoo experience and to protect your personal information based on your account settings.

Additionally, you may encounter "cookies" or other similar devices on this Platform that are placed by third parties. We do not control the use of cookies by third parties.

Further, Vridoo’s customers / advertisers / need providers who are listed with us, may call you, based on the query or enquiry that you make with us, enquiring about any:

• Need provider / product / service
• Product / service of any customer / advertiser / need provider
• Product / Service of any particular customer / advertiser / need provider

4. PROTECTION AND SECURITY

You are the sole authorized user of your account. You are responsible for maintaining the confidentiality of any password and account number provided by you or Vridoo.com for accessing the Service. You are solely and fully responsible for all activities that occur under your password or account. Vridoo.com has no control over the use of any User's account and expressly disclaims any liability derived there from. Should you suspect that any unauthorized party may be using your password or account or you suspect any other breach of security, you will contact Vridoo.com immediately.

All this information will be held by Vridoo using the appropriate safeguards so that the highest possible levels of security, integrity and privacy are maintained.

We maintain strict physical, electronic, and administrative safeguards in accordance with applicable standards to protect your personal information from unauthorized or inappropriate access. We restrict access to personal information to employees and service providers who need to know the information for legitimate business purposes to assist in responding to your inquiry or request. Employees who violate our Privacy Policy are subject to disciplinary action.

5. CHILDREN ONLINE POLICY

Vridoo.com is committed to the preservation of online privacy for all of its visitors, including children. We do not knowingly collect information about children or sell products or services to children. In accordance with the Children's Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 18. If you are under the age of 18, you must ask your parent or guardian to assist you in using the Vridoo.

6. cookies:-

Cookies are small pieces of data stored by your internet browser on your computer's hard drive. We, along with thousands of other websites, use cookies to enhance your Web viewing experience and to measure your website usage. With the help of cookies, we may present you with customized offerings or content that may be of interest to you. We may also use cookies to recognize you on subsequent visits or to remember your user name so you do not have to re-enter it each time you visit our site. You may be able to set your browser to notify you when you receive a cookie or to prevent cookies from being sent. Please note, however, that, by not accepting cookies you may limit the functionality we can provide to you when you visit our site.

7.THIRD PARTY

We participate in third party ad networks that may display advertisements on other websites based on your visits to our Site as well as other websites. This enables us and these third parties to target advertisements by displaying ads for products and services in which you might be interested. Third party ad network providers, advertisers, sponsors and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other technologies to measure the effectiveness of their ads and to personalize advertising content to you. These third party cookies and other technologies are governed by each third party's specific privacy policy, and not by Vridoo’s Policy. We may provide these third-party advertisers with information about your usage of our Site and our services, as well as aggregate or non-personally identifiable about visitors to our Site and users of our service.

8. SHARING INFORMATION

We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

9. ADVERTISING

• Commercial messages or promotional messages from businesses or Organizations are not permitted on the network.Vridoo.com provides a Platform for its members to express themselves in the form of articles, columns, opinions, comments, reviews, art and photos but the website must not be used as a medium for marketing or selling to our members.
• No advertising or promotion is allowed except where it is for an event, publication or similar item that has direct relevance to the subject of discussion and is non-commercial in nature. Information about locating and sharing knowledge and expertise is welcomed, but must have relevance to the topic on which an opinion is expressed or a discussion is initiated.
• Do not post chain letters, promote pyramid schemes or recruit members for any network marketing or multilevel marketing businesses.
• Do not recruit members to join another website forum or chat group, whether personal or otherwise. if you have a suggestion for a new forum, please contact us or send your queries to member relations.

Vridoo.com encourages healthy discussion on the topics that members contribute to in forums and where relevant, members are allowed to post links to their content. However, overt promotion of, or inappropriate links to other known commercial websites on any forum are not permitted and will be removed. If you are unsure whether a link or a posting is allowed, please send your queries to member relations. The definition of an appropriate link is one that is relevant to both the posting and the forum topic. A commercial site is considered as one which promotes a product or service for a price or for other consideration that suggests it is a for-profit business.

10. PARTNERING WITH OTHERS

Vridoo may partner with other online services to offer a combined service. Whenever we offer such combined services, Vridoo.com will make it clear who the partner is and it will be entirely up to you to use or not to use the service. Where any personal information is passed along to the partner you will be informed prior to that sharing. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law.

11. BILLING AND PAYMENT POLICY

Customers are obligated to pay for the Services and applicable government taxes, unless specifically notified otherwise in terms of discount or free service or promotional service. Customers can pay using Internet Banking and/or credit/debit cards (“Bank Account”) through Vridoo.com’s payment gateway partners or could just pay the Vridoo Service Provider in cash after the Service is completed. Customer can also pay at the end of a completed Service transaction. For all purchases and payments for reimbursement costs, fees or expenses associated with a Service, mrserveguy.com or Service Provider will charge your Bank Account according to the amount agreed upon between you and Vridoo.com for the use of the Service. Vridoo.com and / or Service Provider retain the right, in its sole discretion, to place a hold on any payment for a completed Service transaction. 

At Vridoo.com and Service Provider's discretion, refunds or credits may be granted in extenuating circumstances, as a result of specific refund guarantee promotions, or to correct any errors made by Vridoo.com

While Vridoo.com will use commercially reasonable efforts to ensure the security of all banking and other personal information, we expressly disclaim any liability for any damage that may result should any information be released to any third parties, and you agree to hold Vridoo.com harmless for any damages that may result there from. Vridoo.com will use third party services to process banking information. For further information regarding that Services, please contact Vridoo.com to request information about Vridoo.com’s internet banking and other cashless transaction providers. 

You will be liable for all transaction taxes on the services provided under this Agreement (other than taxes based on Vridoo.com’s income) as per applicable government norms.

12. CANCELATION POLICY

• Customers can rescheduled or cancel the service request anytime online through Vridoo Mobile App/ website in 'My Orders' section or using the 'Track Order' link sent in the booking SMS.
• If service request is cancelled or rescheduled before the cancellation time limit, then the cancellation charges will NOT be applicable.
• If service request is cancelled or rescheduled after the cancellation time limit, then the cancellation charges will be applicable.
• If the service provider is running late by 30 minutes and customer wants to cancel the service request, then the cancellation charges will NOT be applicable.
• Vridoo.com reserves the right to cancel any service request at any point of time and will not be liable to anyone for the same.
• In case the service request is cancelled byVridoo.com, then customer is NOT liable to pay cancellation charges.

13. REWORK POLICY

• Rework Policy is only applicable for service issues related to workmanship. If there is any problem with spare parts or material, same will not be covered under Rework Policy.

• Any kind of functional issue reported within warranty period post completion of work will be inspected by the service provider and if workmanship issue is identified, rework will be provided without any additional cost.
• For any issue reported post the warranty period, the same needs to be booked as a fresh order and standard charges will be applicable.
• For any extended warranties, please talk to service providers directly. Please insist for the warranty in writing from service provider.Vridoo.com will not be responsible for such extended warranties.
• Customers are advised to procure the spare parts themselves. However if service provider procures material or spare parts on customer’s request, please insist on material bill. Vridoo.com will not be responsible for any issues, defects and quality of such material.
• If the service provider is asked to do any job which is beyond his technical expertise or scope of work, no rework will be encouraged for the same.
• Customer is advised not to directly contact service providers regarding an order booked through Vridoo.com. All warranties offered by Vridoo.com stands null & void in such cases.
• For any kind of major dispute or disagreement between customer and service provider, Vridoo’s supervisor will inspect and his decision will be final regarding the scope of rework.
• In any case, overall rework value will not go beyond the service charges paid by the customer. Vridoo’s discretion will be final for the rework amount.
• If you do have concern with regard to the service quality or service provider, you may write to us at official@vrido.in or contact at 7684900307 within 24 hours of your service.
• Rework terms and conditions for each of our services are mentioned in the table below:

14. OPT-OUT

We are committed to protecting personal information, and to using or sharing it in ways that will improve or expand upon the services we provide to you. By actively accepting the terms of this Privacy Policy by ticking the acceptance box on Vridoo.com .you agree to the sharing of personal or consumer report information as described above.

While browsing this website, you will not be provided with the opportunity to opt out of the sharing of personal or consumer report information until you establish a customer relationship.

The practices and policies contained in this Privacy Policy replace all previous notices or statements with respect to the same subject.

15. DISCLOSURE

We may disclose the information we collect to other organizations as noted below. The others organizations to whom we disclose information are obligated to use such information only for the purposes stated. Disclosures may be made as follows:

1. Disclosures to Service Providers 
   We may disclose personal information we collect to others, such service providers that are part of the Vridoo.com network, banks, accountants, and administrators that provide services to us or to you. In all cases, we will require service providers to whom we provide personal information to comply with our Privacy Policy and to use the information solely for the purposes for which we have retained them. Disclosure of personal information to these service providers is done to help us better serve you.

1. Disclosures to Other Affiliated Companies 
   We may disclose identifying information, such as name, address, telephone number and transaction or experience information to other affiliated companies. We may disclose personal information to other affiliated companies for purposes such as and including but not limited to:

1. Fulfilling your requests; and
2. Offering you other products or services that we think may be of interest to you.
1. Other Disclosures Permitted By Law
   we may make additional disclosures of information as permitted or required by law. For example, we may disclose information to law enforcement agencies or insurance regulators.

16. CHANGES TO PRIVACY POLICY

Vridoo.com has and continues to have the right to modify, change or update Privacy Policy at any time. However, Vridoo.com will use your Personal Information in a manner consistent with Privacy Policy at the time you shared Personal Information. You are encouraged to check the Vridoo.com Service often to get updated about Privacy Policy. You acknowledge that by virtue of usage of the Vridoo Service you provide acceptance of the Privacy Policy. All questions to be addressed to official@vrido.in

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Serveguy Services Pvt. Ltd.
Plot no-82 Kalpana Square

Bhubaneswar-751006 INDIA

Official@Vrido.in
This document was last updated on July 10, 2021